On Time Package Delivery Essay

The report should discuss in detail the solutions to the several issues that are creation faced by OTPD. Based on the conversations Wayne had with Dan Gunther (District manager-Boston), Carol Klein (Key account manager-Phil), microphone Wagner (Sales representative -DC) and Carmella Stringer (Director of Admin dos- Strawn, Night and Squires), one of the few major issues seems to be the wish of follow up training on the new service (Express delivery). It looks wish well the sales staff needs more information and follow-up trainings to dismay their message across to their customers and to make them generalize round the new service effectively.The sales staff should be invited to discuss the issues being faced man selling this new service and should be go outd with the answers to the questions, issues frequently brought up by the customers. Sales force should also be asked to take few debauched tests/quizzes when such new services are introduced so that they can bed how much they actually retain after the trainings. This should help sales reps to understand the service better and hence sell it effectively to the new as well as existing customers.Another issue seems to be with the enquiry data. Looks bid thither is no process set up to provide details or easy access to the data on the products offered by the competition. Until the sales force understands the differences between their product and competitions product, they will not be able to sell their services effectively, as they will not be able to defend their weaknesses or highlight the corresponding benefits of their own services. A solution to this problem could be to set up an internal online sedimentation with all the details about competitors products, and where sales hoi polloi could go and search or compare different products in battle array to understand their differences, weaknesses and benefits against each other. This should help them add tools to their armor before near/convincing a customer to use their product.Additionally, there needs to be a proper analysis on the requests as well as complaints made by the customers and in case the complaints are due to senseless requests there should be proper process to approach, discuss and resolve the issues. Looks like in the current scenario, sales force is least bothered about the complaints and assumes that most of the complaints are due to unreasonabledemands by the customers. Also, employees should be allowed slightly flexible working hours, like the ones who are not able to continue a work life balance and in turn jar their personal and professional life. Employees should be properly coached on such issues and should be asked to take some time off to recharge and regain their energy. bonus has always been a key driver of performance and so there should be better linkages between the performance and the bonuses. Feedbacks and complaints from the customers should also play a role in the salary of the salespeop le.Thus to conclude, proper trainings, performance conjugate incentives and coaching should help OTPD to improve the sales numbers.